1. How can I find my ring size?
To determine your best fit, please refer to this ring sizing chart. The best and safest way to size your finger is to stop by a local jewellery store.
2. How are your pieces so affordable?
Our jewelleries are made of sterling 925 silver instead of 14k/18k gold settings.
Sterling 925 silver is hypoallergenic
3. Are the jewelleries hypoallergenic / safe for sensitive skin?
Yes! Our jewelleries are made of nickel-free sterling 925 silver and are plated with an extra layer of Rhodium for added protection.
4. Are the gemstones and crystals natural?
We use natural/real gemstones such as Diamond, Moissanite, Alexandrite, Amethyst, Aquamarine, Citrine, Emerald, Garnet, Lapis Lazuli, Moonstone, Opal, Onyx, Pearl, Peridot, Rose Quartz, Ruby, Sapphire, Spinel, Tanzanite, Topaz, Tourmaline, Turquoise And Zircon.
We also use Swarovski and Cubic Zirconia. These are lab-grown and should not be mistaken as “zircon” which is a naturally occurring mineral.
There are many colours and clarity grading for all gemstones. Always check the description for the gemstone used to avoid any misunderstanding or wrong purchase. E.g. Blue topaz may be used instead of Sapphire, etc.
5. What is the rose-gold / gold colour coating?
It is electroplated sterling silver colour coating on top of full sterling 925 silver pieces.
7. Does your stones come with certificate?
No, to keep the prices affordable, we do not certify our pieces. Feel free to certify them on your own.
8. Do you use ethically sourced stones?
We work directly with a select few diamond and gemstone dealers who are vetted and trusted partners. We adhere to a zero-tolerance policy regarding conflict diamonds and only purchase polished or rough diamonds that have been approved by the SGS group. We guarantee that our diamonds are conflict free, based on personal knowledge and/or written guarantees provided by our suppliers and gem-cutters.
9. What are your products made out of?
Our products are made with Sterling 925 Silver. They are coated with Rhodium or Rose Gold plating. We use all natural, conflict free, precious and semi-precious gemstones. Some pieces contain Swarovski, and Cubic Zirconia. Please read the item description for the piece’s materials.
10. I don’t see my size. Do you take custom orders?
We are able to make other sizes shown in Ring Size Chart. Please contact us for details.
Our Jewellery
1. How to take good care of your jewellery?
You may wear them daily we will advise to remove them during showers and applying perfumes. Tarnish may happen to item, just clean with a silver polishing cloth to remove tarnishes. Wear and tear applies to all our jewellery but with upmost care, they will be able to retain their shine for as long as possible. Silver is a soft metal so the individual pieces can scratch each other, please store them separately. Low humidity can help to slow down tarnishing, it is best to add dehumidifiers in your storage area for your pieces. Avoid using paper towels or tissues to polish your jewellery as they contain fibres that can scratch the silver.
2. How to properly store your jewellery.
For long-term maintenance, we advise keeping your jewellery in an airtight storage.
3. Can I disinfect or wash upon receiving?
Yes. You may disinfect or wash your items with water and soap but do not soak them in the water, dry off immediately after washing.
4. Will the jewellery pieces rust?
No, the rhodium / rose-gold plating will protect your jewellery pieces from rusting, but silver will tarnish in contact with air. Avoid water contact as much as possible to prolong your jewellery.
5. Can I shower in them?
Yes, but we advise against showering with your jewelleries.
Rose-gold / Rhodium plated bands is subjected to wearing off with prolong use, and a continuous contact with water will cause the rhodium layer to wear off much more quickly. Rhodium plating gives an extra protective layer for both extra sensitive-skin and your sterling 925 silver jewellery from rusting.
Opals are porous and the moisture will affect their shine.
6. My opal turned transparent.
This is a natural occurrence when opal meets humidity. You can easily revert the lustre with a few methods.
– Blow the opal on low-heat setting on your hairdryer.
– Place it in a dehumidifier beads.
– Place the opal under sunlight, please monitor the opal under your own discretion.
Jewellery Care
1. How long does it take for my orders to process and ship?
Total Delivery Time: 1-4weeks.
All orders are typically shipped within 2 to 3 business days (excluding weekends) unless otherwise stated. All Kiko Castalia’s items are meticulously curated in New Zealand, Guangzhou, and Canada. Since each piece is made-to-order, we kindly ask that you allow 7-21 business days (excluding weekends) before we ship your order. If you need to meet a certain deadline or need expedited shipping, we may be able to accommodate your request. Please reach out to us and we’ll see what we can do.
2. Can I pick-up my items?
No. Unfortunately we have closed our storefront during the pandemic. We hope to see you again in the near future!
Shipping
1. What do I do if the gemstone falls off?
Please refer to our warranty or return/exchange policy.
2. Do you offer an exchange if the size is wrong?
No. All our jewelleries are made to order to avoid any waste and harm to the environment. Please refer to our sizing guide or reach out to us before making a purchase.
Return/Exchange
1. Do you offer Warranty?
We provide a one-year warranty on the craftsmanship of all our jewellery from the date of completion.
2. Does your stones come with certificate?
No, to keep the prices affordable, we do not certify our pieces. Feel free to certify them on your own.
Warranty
1. Do you have a show room or storefront?
No. We are currently closed due to pandemic.
2. What form of payment does Kiko Castalia accept?
We accept payment online by Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, Bank Transfer, PayNow.